Working with Followapp Care

Posted by Nick Davies on 24-Jun-2020 11:27:46
Nick Davies

Dentally is delighted to announce a new integration with FollowAppCare.

FAC-Logo

FollowApp Care is a software platform that automatically monitors your patient's health before and after their appointment.  The alert system includes COVID-19 pre-screening and post-monitoring to help you run your practice more efficiently by using automated technology, so you will only be alerted when a patient is high risk or in need.

laptopFollowApp Care offer a Covid Safety Protocol (CSP), which automates the patient prescreening for COVID-19 before they arrive at your dental practice, sending you alerts if a risk case is identified - so you can manage those patient accordingly.   It also allows you to monitor patients after their appointment to avoid the need for additional in-person visits and allows you to contact trace and reassured that the measures you have put in place at the practice are proving effective.  This will save you time and allow you to focus on your patients - safeguarding both them and your staff.

How does it work?

Once a patient books an appointment their experience using this new integration would be as follows:

Day -1:  (the day before the patient’s appointment) 8:30am.  Patient receives a COVID-19 pre-screening survey via SMS.

Day 0:  (the day of the appointment) → Patient receives an SMS that prompts them to call the practice if there have been any overnight changes to their health. 

Day 1:  (the day after the appointment) → Patient receives an aftercare check-in message to monitor their post-treatment recovery (for example; pain).

Day 14:  (14 days after the appointment) → Patient receives a COVID-19 health check-in to see if patient has had a positive diagnosis for COVID-19 since their appointment.

Followapp CSP 3 steps
 
All these communications will be triggered automatically and  your staff will only be alerted if a risk case has been identified and/or a patient is in need.  Followapp Care platform allows you to chat back and forth with the patient, and works alongside your patient communications within Dentally. 
 
If you would like to find out more, then book a demo today here.
 

Topics: Integrations, Communication, Dentistry, Dental Software