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Church View Dental Care

Emma Walker from Church View Dental Care  talks about their experience of using Dentally.

Church View Dental Care talk about using Dentally
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Customer profile

Name: Church View Dental Care

Practice Partner: Emma Walker (Practice Manager)

Type: Private Practice

Previous system: SOE - Exact

Church View Dental Care treats mainly private practice patients offering implants, orthodontics and cosmetic dentistry including facial aesthetics. In addition they also offer NHS treatment for children of their private patients. 

"Key benefits of Dentally I would say are it is very user friendly, easy to look at and it gave us a brilliant opportunity to clean up everything”.

 Emma Walker - Church View Dental Care

 Why move to Dentally?

 We are a mainly private practice who had previously been using SOE Exact. We decided to move our patient management software to Dentally because it was cost effective and cloud based.

 How did you find the transition to Dentally?

We were of course worried that we would all be challenged by the change, but with the help of the Dentally trainer, Adam, and the continuous support we have received - it has been a doddle!

The handover from the sales was fantastic, very smooth to the onboarding team, they had a complete understanding of why we were moving and our set up.

The data migration was quick and easy, it was arranged at a convenient date and time to suit us and we had plenty of time to check the data in the new system before we went fully live. 

How was your training experience?

The data migration process was then followed by two days of onsite training, it was brilliant.  

Everything was thoroughly explained and we were able to have time as a group and individually to run through using different elements of the software through the course of the training.

How have you found ongoing support?

 The support team are a blessing! Always on hand to answer my (sometimes obvious) questions.   In particular I like the live chat as it means I'm not on hold waiting for someone on the phone for ages, I can simply type my question and someone usually gets back to me within 15 minutes.  

 What are the key benefits of Dentally?

The simplicity of it. Everything looks cleaner and less fussy.  As Practice Manager, I love the reporting as I no longer have to print anything as you can click to access a patient directly or export to excel.

Would you recommend Dentally?

 I would rate the service 10/10, I have recommended Dentally to lots of practices already!

Everyone in our team is getting on really well with it.   The ease of working from home to finish off notes right through to checking patients in on the calendar is great.

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