Set up online booking for telephone triage

Posted by Clare Levy on 25-Mar-2020 15:39:16

If you are setting up a telephone triage system so that you can offer advice and deal with dental emergencies, then you may wish to set up a facility to allow patients to make their own appointment through an online link.

At Dentally we can help you set up online appointment booking for these telephone triage consultations with parameters set for the calls to be made by certain practitioners and within specific working hours. This allows your existing patients to easily make an appointment if they need advice for a dental emergency.  (To learn more about telephone triage - click here). 

Our team provide you with a link for you to add to your website home page or that you can embed a link into an email or SMS that you may be sending out to patients to cancel routine appointments.  The link can be used for existing patients if they have an urgent dental issue. They can book an appointment by clicking on the link. They will then be asked to verify that they are an existing patient and will receive a confirmation SMS.   The appointment is then added into Dentally to a practitioner’s calendar or you set up a specific diary for just telephone appointments.

To advertise this triage service, as well as adding this to your website you might consider including the link to your social media page, a printed sign on your practice door or updating your telephone answering service on site with a short message.  Practitioners can login into Dentally securely and remotely from home and then can easily block their call ID to speak to the patient at the allocated day/time.

If you would like to set this up then simply click here to book a day and time with one of our remote based support team.

We appreciate these are difficult times as we prevent the spread of Covid-19, but our team is here to advise you on the software as they always are - so you can focus your time on your patients & your practice.  Please do email us hello@dentally.co or book your meeting with our team if you would like to know more about setting this up.