Coming soon: Chat

Posted by James Harker on 18-Oct-2019 12:00:00
James Harker

We are delighted to unveil our plans for a new message capability within our software, which allows you to chat easily with members of your team as part of a commitment to reduce the administrative burden.

Simple, secure and reliable messaging is something that many of us use in our every day lives. Whether its talking to family, groups of friends, work colleagues or even your child’s school through a PC, tablet or mobile device - not to mention Live Chat options on a website you may be browsing to make a purchase.  We can all appreciate the need to send a quick reminder to a single contact or within group chat - it is an effective way of ensuring the right information gets to the right people, quickly without the need for yet more admin tasks.chat

For us at Dentally, developing an instant messaging system within the software that can help dental practitioners and their teams to chat to one another, just seemed like a simple way of helping dental practices run smoothly, save time and make better decisions.  The product development is part of our ongoing commitment to innovation to reduce the administrative burden on dental practices, that we recently reinforced following the publication of the White Paper: The state of dentistry 2019.

As you would expect from us, it is secure and easy to use.  The new chat function means that whether you need to have a discreet conversation about a patient without verbalising sensitive information across the practice, simply pass general information or make a request from the surgery to reception team - you can easily have a focused chat through the messaging service.  The impact of this for a practice should not only save valuable admin time but improve efficiencies and productivity among team members.

How does it work?

  • Once activated you see a speech bubble icon within Dentally, which lists all your team members and whether they are online or offline - so you can easily see who is available to talk.
  • Click on the team member’s name and a chat window will open in the corner of your screen.
  • You can minimise and maximise the chat screen.
  • If you have a minimised your chat screen then the window will turn blue to notify you that a new message is waiting for you to read.
  • Finish chatting and the window will close.  

Currently the new functionality is in its testing phase with a selection of customers, once that feedback has been evaluated and used to refine the service it will be rolled out as a service and made available to all dental practices using Dentally for their patient management.  If you would like to learn more or take part in the beta test email us hello@dentally.co or visit our Support area on the website here.

Topics: Communication, News, Product, Dental Software